Calls, Emails, Scheduling, Sales, Recruitment, Hiring, Managing
We take care of all the details so you can focus on what matters most: Building a thriving, profitable business.
We only work with Launch27, and we have our own Launch27 business too, so we know exactly how to manage your business...the same way that we manage ours!
Simplify your life by not having to constantly handle inbound enquiries, last minute cancellations or assigning staff...we take care of that all for you
You'll have a dedicated VA, who will know your business inside out, plus, if they're ever unavailable; we'll manage any emergency tasks and changes efficiently.
We hire native English speaking virtual assistants from US & Canada. No language barriers for you or your customers.
Our clients say their VAs take care of 80-90% of their daily tasks. Free up your own time to market and grow your business.
Our VAs are experienced professionals, fully trained in the daily responsibilities of your local service business
Some tasks should be handed off to an expert who can do them faster and better. We will pair you with a Virtual Assistant who will not only get the job done but done right!
By outsourcing repetitive and non-value-added activities to a team who can be trusted to fulfill them. Let us get you access to skilled expertise so you can focus on core business goals and planning and gain more efficiency.
Just because a task is simple to do doesn’t mean you should be doing them. Your time is valuable. Delegate these mundane tasks and free your time and mind to focus on more important projects.
Handling phone calls is one of the biggest distractions during the day. Don’t let them slow you down any longer. Our virtual assistants and receptionists are experts on the phone. Whether you want us to handle incoming calls or make follow-up calls, we can handle it.
Whether you want us to manage your personal schedule or schedule your teams for jobs, we can do both. We’ll handle coordinating between teams and making sure every appointment is covered.
We’ll manage your inbox, keeping it clean and organized. We’ll also respond to customer and any other inquiries. If you have templates you like to use, we can also work with those.
We can also take care of basic marketing tasks such as follow-up for you. Whether that’s through follow-up calls, replying to lead services such as thumbtack, or emailing prospects.
Book a free 1-on-1 call with our outsourcing specialist and tell us what you need so that we can provide the right VA solution for you
Our HR manager will sift through our VA candidates and shortlist the best candidates for you to review, meet and interview.
When you’ve chosen your VA, we’ll hire them and take them through VA orientation and the onboarding process
We’ll continue to work with you and your VA to ensure the best performance and ongoing excellence
First, you’ll schedule a call with us to discuss your business and how we can help you by clicking the yellow “Schedule a Call” button to the left. Then, once you decide to move forward with a wonderful new VA you notify us so we can send over our contract (month-to-month) for you to look through. Once signed, we will put the initial charge through for the package you have chosen and we will then begin work on our end for your company.
You will begin receiving our short, but helpful onboarding email series walking you through each step as we get started. In it, there are a couple of short questionnaires we ask you to fill out which will help us to match you with a VA we think will be a good personality fit for you and your team.
Our team will reach to go over getting started in-depth, as well as to coordinate VA interviews so you have a chance to meet the VAs we think will fit right-in at your company.
Once you have interviewed and selected a VA, we will begin onboarding them for you. This includes helping you get them setup in your phone & email systems, meeting your teams, and how to work together.
Lastly, we will be checking-in regularly to see how they are doing, if there is any other areas we can assist with, or if you have any concerns throughout.
Typically 7–10 days for Tier 1, and up to 30 days for Tier 2 (including full system handover).
No – we provide equipment and basic tools. You just provide access to any specific software you use.
Yes – we make it easy to scale as your business grows.
We’ll handle any performance issues and can provide a replacement if needed. You’ll be able to interview and select from a number of candidates to make sure you have the right person for your business (Tier 1).
Yes – all staff go through cleaning-specific training, so they understand the workflows, terminology, and client expectations. Our comprehensive onboarding checklist means we understand and learn your operating procedures so we can follow your systems accurately.
We align to your local time (Mon–Fri, 9–5) – wherever you’re based.
Yes – we support multi-VA and mixed model setups (e.g., one dedicated, one managed).
Yes, Tier 1 – 6 months and then rolling monthly with a 30-day cancellation policy. Tier 2 is 1 year, with a 30-day cancellation policy.
We’re industry-specific, cleaning-focused, and combine affordable global talent with real operational support. This isn’t generic outsourcing – it’s strategic admin designed for cleaning companies. Our team has over 10 years of outsourcing experience, in call centre, sales and operational admin, and now we are cleaning industry specific.
We take 1 month upfront as a deposit and then you pay a month in advance, so billing is 1st of each month for that month.
Our admin team have years of cleaning business operations behind them, meaning they know how to deal with cleaners, customers and offer the best customer service.
