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Pricing and packages

Your Dedicated Virtual Assistant

$1,495/month

You get one full-time, dedicated admin (Mon–Fri, 9–5 your local time). They work exclusively for your company and report directly to you.

 

✅ You Train Them

You decide the tools, systems, and SOPs they use – they fit in alongside your current team, or relieve you of the day to day admin. 

  • You guide priorities and manage their schedule
  • You shape them into the perfect fit for your business

 

💼 What They Can Do:

  • Scheduling: Manage bookings, calendars, and route optimization
  • Client Communication: Handle texts, emails, and calls professionally
  • Invoicing & Payment Follow-ups: Keep cash flow moving
  • Quoting & Quote Follow-ups: Send quotes, chase leads
  • CRM Management: Update job progress, customer data, service notes
  • Supplier Coordination: Order supplies, track delivery, liaise with vendors
  • Team Rota Support: Organise rotas, shift swaps, time-off requests

 

👨‍💼 What We Handle:

  • HR, payroll, benefits, time tracking
  • Hardware/equipment, workstation setup
  • Day-to-day attendance and basic performance monitoring

 

Best For:

Cleaning companies that want reliable, affordable admin help while keeping full operational control but don’t want to go through the hassle of interviews, HR and micro-management.

They’ll be dedicated to you and your company, you can train and have them do jobs your way. 

Fully Managed Admin Service

$2,495/month

We take over your front-office admin. You stay focused on growth – we handle the day to day admin, reporting, sales and cleaners rest.

 

🧠 We Manage Everything:

  • Call, Text & Email Handling: First-line customer service handled professionally
  • Quoting & Scheduling: Real-time responses to new leads and bookings
  • Rebookings & Reschedules: No-show? Last-minute change? Handled.
  • Team Comms: We liaise with cleaners about routes, updates, issues
  • Client Issues & Service Recovery: Proactive complaint handling with empathy and efficiency 

 

🔧 Systems We Use & Manage:

  • Launch27, Housecall Pro, Jobber, or your preferred CRM
  • VOIP phone systems (e.g. RingCentral, Aircall)
  • WhatsApp Business for real-time messaging
  • Ticketing systems like Zendesk for issue tracking

 

📊 Reporting & Oversight:

  • Weekly KPI reports (response time, resolution rates, client satisfaction)
  • SLA tracking so you know we’re performing
  • 30 day onboarding & transition plan handled start to finish

 

Best For:
Cleaning business owners looking to scale without admin bottlenecks or hiring headaches.

 Extra’s offered: 

  • Recruitment
  • Social Media 
  • Payroll

TIER 1

YOUR DEDICATED CUSTOMER SUPPORT REPRESENTATIVE (You Train & Manage)

Best if you want full control, without the pain of recruiting or managing HR.Step 2: CS Matching & Introduction

  • We shortlist candidates who match your required:
    • Time zone
    • Experience level
    • Tool familiarity (e.g., CRMs, invoicing, scheduling)
  • You get:
    • Customer support profile
    • Strengths summary
    • Work style overview

✅ You have the option to approve or request a different fit.Step 3: Setup & Onboarding Support

  • Guidance on:
    • Scheduling their week
    • Setting expectations
    • Tracking progress

You lead training and management from here. We’re behind-the-scenes for HR/payroll support.Step 4: Light Oversight & Check-ins

We handle:

  • Daily attendance tracking
  • Time logging
  • Basic performance red flags (we’ll alert you if anything seems off)

14-day and 30-day check-ins with you to ensure:

  • You’re happy with performance
  • Any early gaps are closed
  • Support remains on track

 What You Still Control:

  • Task training
  • Workload & priorities
  • Tool access
  • Scheduling & daily management

Confidence Built By:

You get someone dedicated to your business, pre-vetted and ready to go — no hiring hassle, no HR headaches. You shape them into the customer support you need.

What we need from you

Your Dedicated Customer Support ($1,495/month)

You train and manage your CS. We handle hiring, HR, and payroll.

To get started smoothly, we’ll need:

  • ✅ Your Preferred Tools
    (e.g. Jobber, Launch27, Gmail, Slack, WhatsApp Business)
  • ✅ Task Priorities
    A list of the daily/weekly tasks you’d like your CS to take over first (e.g. scheduling, invoicing, emails)
  • ✅ Communication Expectations
    • How your CS should contact you
    • How often you’d like updates
    • Which tone to use when dealing with clients
  • ✅ Access Setup
    • Email login
    • CRM access
    • Calendar permissions
    • VOIP/Phone systems (if applicable)

TIER 2

FULLY MANAGED ADMIN AND CUSTOMER SUPPORT SERVICE (We Handle It All)

Best if you want a hands-off solution that runs your day-to-day operations without direct management.Step 2: Systems & Workflow Mapping

We document:

  • How you handle:
    • Bookings
    • Quotes
    • Cleaner communications
    • Customer complaints
  • What tools you use (e.g., Launch27, WhatsApp Business, RingCentral)

We propose:

  • Recommended improvements
  • Real-time response system
  • SLA & escalation structure

You review and approve the plan.Step 3: Systems Setup + Transition Plan (Day 1–30)

We handle:

  • Agent onboarding + training on your tools
  • CRM + VoIP + ticketing setup
  • Client-facing messaging scripts & tone alignment
  • Cleaner communication protocols

You receive:

  • Timeline for go-live
  • Full transition checklist
  • Point-of-contact info

Step 4: Go Live + Reporting Begins

We take over:

  • Client calls, texts, emails
  • Real-time quoting & scheduling
  • Rebookings, cancellations, reschedules
  • Cleaner routing, rota updates
  • Complaint handling

You receive:

  • SLA tracking dashboard
  • Monthly report and review call

Confidence Built By:

You know exactly who’s doing what, how performance is tracked, and that your admin runs smoothly without your constant input.

What we need from you

We handle everything. You focus on growing the business.

To fully take over your admin, we’ll need:

  • ✅ Your Business Playbook (if you have one)
  • ✅ Process Documents and/or Training Materials
  • ✅ Tool Logins & Admin Access
    • CRM system (e.g. Launch27, Housecall Pro, Jobber)
    • Email & phone system (RingCentral, Aircall, etc.)
    • WhatsApp Business
    • Ticketing system (e.g. Zendesk)
  • ✅ Your Booking, Quoting & Communication Process
    • How you currently handle new leads
    • Templates for quotes or client messages
    • Invoicing
    • Rescheduling rules, cancellation policies
    • Special handling on customers or cleaning teams
  • ✅ Cleaner Communication Protocols
    • How your team is usually contacted (SMS, WhatsApp, etc.)
    • What info they need for jobs
    • How issues are escalated
  • ✅ Your Tone of Voice & Brand Guidelines
    We want to sound like your business, not a third party.
  • ✅ Key Contacts & Escalation Paths
    Who do we contact internally for high-priority issues?