Client Onboarding Process

Client Questions

Understanding Their Business Needs

  1. What are your biggest operational challenges right now?
  2. Are there any recurring issues you’re trying to solve in your day-to-day operations?
  3. What are your top priorities for improving your business this year?
  4. Are there any areas where you feel your business could run more efficiently?

Current Tools and Solutions

  1. What kind of software or systems are you currently using (for scheduling, billing, CRM, etc.)?
  2. Are you happy with those tools? Why or why not?
  3. Is there anything missing from the tools you use now?
  4. Have you recently looked into new tools or service providers?

Service Expectations

  1. What do you look for in a service provider?
  2. How often do you expect communication or reporting from vendors?
  3. Are you looking for short-term help or long-term partnerships?
  4. What would a successful partnership look like to you?

Growth & Strategy

  1. Are you planning to expand your services or coverage area soon?
  2. Are you looking for help with scaling — like automating processes, hiring, or lead generation?
  3. Have you had any issues with growth, like maintaining quality or managing the team?