Typically 7–10 days for Tier 1, and up to 30 days for Tier 2 (including full system handover).
No – we provide equipment and basic tools. You just provide access to any specific software you use.
Yes – we make it easy to scale as your business grows.
We’ll handle any performance issues and can provide a replacement if needed. You’ll be able to interview and select from a number of candidates to make sure you have the right person for your business (Tier 1).
Yes – all staff go through cleaning-specific training, so they understand the workflows, terminology, and client expectations. Our comprehensive onboarding checklist means we understand and learn your operating procedures so we can follow your systems accurately.
We align to your local time (Mon–Fri, 9–5) – wherever you’re based.
Yes – we support multi-VA and mixed model setups (e.g., one dedicated, one managed).
Yes, Tier 1 – 6 months and then rolling monthly with a 30-day cancellation policy. Tier 2 is 1 year, with a 30-day cancellation policy.
We’re industry-specific, cleaning-focused, and combine affordable global talent with real operational support. This isn’t generic outsourcing – it’s strategic admin designed for cleaning companies. Our team has over 10 years of outsourcing experience, in call centre, sales and operational admin, and now we are cleaning industry specific.
We take 1 month upfront as a deposit and then you pay a month in advance, so billing is 1st of each month for that month.
[Internal ops: we hold that as security if the client doesn’t pay, so we have something to pay them with at the end of the month/ then deal with any cancellations etc.]
Our admin team have years of cleaning business operations behind them, meaning they know how to deal with cleaners, customers and offer the best customer service.
