OUR Services
Customer Service & Admin Support for Cleaning Companies
At Cleaning Connect, we take over the time-consuming customer service and admin tasks that pull you away from growing your cleaning business.
Our team members are trained specifically in cleaning industry workflows—so they don’t just answer calls, they understand your business.
Two Ways to Work With Us:
Tier 1
HANDS ON
Self-Managed Customer Service Team
We find highly skilled customer service agents for your business, then hand them over for you to manage directly. You get control, we save you the hiring hassle.
Tier 2
HANDS OFF
Managed Customer Service Team
We recruit, train, and manage your dedicated customer service rep(s), handling everything from supervision to quality control—perfect if you want reliable support without the overhead of managing someone directly.
How We Help You Grow Your Business:
Inbound Customer Service
- Answering calls, texts, and live chats promptly and professionally
- Providing service information and pricing
- Responding to common customer questions
- Following your scripts and brand tone
- Escalating urgent issues to your team if needed
Booking & Scheduling
- Answering calls, texts, and live chats promptly and professionally
- Providing service information and pricing
- Responding to common customer questions
- Following your scripts and brand tone
- Escalating urgent issues to your team if needed
Follow-Ups & Customer Touchpoints
- Following up on quotes and estimates
- Sending post-clean feedback requests or review prompts
- Checking in with recurring customers
- Handling complaint resolution with professionalism and care
Inbound Customer Service
- Monitoring and replying to customer emails
- Updating customer records and contact details
- Entering job notes and service outcomes
- Coordinating with management as needed
- Flagging billing or service issues for internal review
Industry Tools & Software We Work With
Helping Cleaning Businesses Grow & Thrive with Virtual Admins
Dedicated to Your Cleaning Business Success
Our commitment is to the success of your cleaning business. We provide exceptional support, proactive communication, and a dedicated VA team focused on exceeding your expectations and helping you achieve your business goals.
Customized Support for Your Unique Cleaning Business Needs
We understand that every cleaning business is different. We take the time to deeply understand your specific goals, challenges, and operational style to create a virtual assistant solution that is perfectly tailored to your needs and drives your success.
Dedicated Support Within Your Business Hours
We provide reliable Virtual Assistant support during your core business hours to ensure you have assistance exactly when you need it most. Reach us through your preferred communication channel – phone, email, or chat – for prompt and efficient support.